Reps keeps you on track with notifications at key moments — when you're invited, when a new play is assigned, and as a deadline gets close.
How notifications are sent
Depending on what your company has enabled, you may receive notifications by:
Email
Push notifications (mobile app)
WhatsApp
SMS
What triggers a notification
Trigger | Timing |
Welcome message | Sent once, on your start date, as soon as you have at least one play assigned. If no play is assigned by your start date, the welcome message is skipped. |
Reminder to join (haven't signed in) | 48 hours after your start date, then weekly (Mondays) for up to 2 weeks |
Reminder to get started (signed in, no reps done) | 24 hours and 1 week after joining, then weekly for up to 2 weeks |
New play assigned | Sent within 1 hour, to active users who've already signed in. |
Play deadline (applicable if end date is set) | 7 days before, 3 days before, 1 day after, and 4 days after — only if still incomplete |
Coach feedback | Within 1 hour, every time |
Community activity (new post/comments/mentions) | Every time, general updates are limited to twice per week. |
Certificate earned | Once, when requirements are met |
Note: Notifications are sent on weekdays during business hours in your profile's time zone (or your company's default, if that's not set). Nothing goes out on weekends (arrives the next business day instead).
Good to know
Only published plays send notifications.
Plays without a deadline don't send deadline reminders.
Unassigning and reassigning the same play isn't treated as a new assignment, so it won't send a new notification.
Push notifications are sent to your mobile device if you have ever used the Reps mobile app (downloaded from App Store / Play Store)
Managing your notifications
Emails include an unsubscribe link. To change which channels you're notified on, contact your internal company contact for Reps — channel settings are managed at the company level.